Yes, the customer service is very good. They were always there for me if I had any questions. The doll is beautiful. Amazing technique and quality. Everything is fantastic. Be careful with the joints and be patient. The joints can be a little stiff at first, but don’t force any movements until you get the hang of her. Cleaning was much easier than I thought it would be. The price of the product exceeded my expectations. The whole process was much better than expected. I will be back again soon.